THE RELATIONSHIP BETWEEN SELF-CONFIDENCE, SELF-REMEMBRANCE AND SINCERITY AMONG STAFF TOWARDS INFORMATION SYSTEMS OUTSOURCING SUCCESS

Mohd Amir MAT SAMSUDIN; Mohamad Hisyam SELAMAT; Ram Al-Jaffri SAAD; Muhammad Syahir ABDUL WAHAB

doi:10.24193/subbnegotia.2017.4.03

Authors

Mohd Amir MAT SAMSUDIN Pusat Pengajian Perakaunan, Tunku Puteri Intan Safinaz (TISSA-UUM), University Utara Malaysia, amir@uum.edu.my https://orcid.org/0000-0002-4921-737X
Mohamad Hisyam SELAMAT SEGi University, Faculty of Business, Accounting and Management, Petaling Jaya, Selangor Darul Ehsan, Malaysia, mohdhisyam@segi.edu.my https://orcid.org/0000-0003-4660-3520
Ram Al-Jaffri SAAD Pusat Pengajian Perakaunan, Tunku Puteri Intan Safinaz (TISSA-UUM), University Utara Malaysia, ram@uum.edu.my https://orcid.org/0000-0002-2051-811X
Muhammad Syahir ABDUL WAHAB Pusat Pengajian Perakaunan, Tunku Puteri Intan Safinaz (TISSA-UUM), University Utara Malaysia, syahir@uum.edu.my

DOI:

https://doi.org/10.24193/subbnegotia.2017.4.03

Keywords:

information systems outsourcing success; humanistic elements; self-confidence; self-remembrance and sincerity.

Abstract

The study examines the relationship between the humanistic elements of self-confidence, self-remembrance and sincerity among staff towards the success of information systems (IS) outsourcing. A total of 500 questionnaires were distributed by mail to the manager of information systems outsourcing companies registered with Malaysia's Multimedia Super Corridor and 168 were returned. The hypotheses of this study were analyzed using multiple regression methods. The findings show that the element of self-confidence and sincerity of the staff have a positive and significant relationship towards the success of information systems outsourcing. The theoretical and practical implications and suggestions for future research are discussed.

JEL Classification: M15

References

Akomode, O., Lees, B., & Irgens, C. (1998). Constructing Customized Models and Providing Information to Support IT Outsourcing Decisions. Logistics Information Management, 11(2), 114-127.

Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120.

Barney, J., & Clark, D. (2007). Resource-Based Theory: Creating and Sustaining Competitive Advantage. Oxford: Oxford University Press.

Bertoncelj, A., & Kovač, D. (2008). A Conceptual Model of Individual Competency Components as One of the Predictors of Success in Mergers and Acquisitions. Journal of Economics and Business, 26(2), 215-237.

Butcher, D., Harvey, P., & Atkinson, S. (1997). Developing Business Through Developing Individuals. Research Paper, Cranfield University, Cranfield School of Management.

Caruth, D., Pane Haden, S., & Caruth, G. (2013). Critical Factors in Human Resource Outsourcing. Journal of Management Research, 13(4), 187-195.

Che Din, R., & Rajadurai, J. (2009). Linking Top Management Commitment, Employee Commitment and Employee Sincerity to the Successful Implementation of Malaysian Halal Food Standard (MS1500:2009) Practices in Malaysia. HRM & Organisational Development, 6(2), 1-8.

Choudrie, J., Grey, S., & Selamat, M. (2009). Meta-Abilities and Outsourcing: An Individual Based Conceptual Framework. Knowledge and Process Management, 16(1), 30-39.

Churchill, G. A. (1979). A Paradigm for Developing Better Measures of Marketing Constructs. Journal of Marketing Research, 16(1), 64-73.

Claver, E., Gonzalez, R., Gasco, J., & Llopis, J. (2002). Information Systems Outsourcing: Reasons, Reservations and Success Factors. Logistics Information Management, 15(4), 294-308.

David, S., Vannini, S., Sabiescu, A., & Cantoni, L. (2013). Commitment, Proactivity and Trust Commitment: Ingredients for Successful Cooperation in Community Development Actions. CIRN Prato Community Informatics Conference 2013.

Davis, K. (1996). IT Outsourcing Relationships: An Exploratory Study of Interorganizational Control Mechanisms. Unpublished Doctoral Dissertation, Harvard University, Graduate School of Business Administration.

Doherty, N., & King, M. (1998). The Consideration of Organisational Issues During the Systems Development Process: An Empirical Analysis. Behaviour and Information Technology, 17(1), 41-51.

Duhamel, F., Gutierrez-Martinez, I., Picazo-Vela, S., & Luna-Reyes, L. (2014). IT Outsourcing in the Public Sector: A Conceptual Model. Transforming Government: People, Process and Policy, 8(1), 8-27.

Ewusi-Mensah, K., & Przasnyski, Z. (1994). Factors Contributing to the Abandonment of Information Systems Development Projects. Journal of Information Technology, 9, 185-201.

Gonzalez, R., Gasco, J., & Llopis, J. (2005). Information Systems Outsourcing Reasons in the Largest Spanish Firms. International Journal of Information Management, 25, 117-136.

Gonzalez, R., Gasco, J., & Llopis, J. (2010). Information Systems Outsourcing: An Empirical Study of Success Factors. Human Systems Management, 29, 139–151.

Grey, S., & Stainer, L. (2007). The Ethical Landscape of Outsourcing Performance. Journal of Business Performance Management, 9(4), 453–469.

Grover, V., Cheon, M., & Teng, J. (1996). The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions. Journal of Management Information Systems, 12(4), 89-116.

Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate Data Analysis (7 ed.). USA: Pearson Education Inc.

Han, H.-S., Lee, J.-N., & Seo, Y.-W. (2008). Analyzing the Impact of a Firm’s Capability on Outsourcing Success: A Process Perspective. Information & Management, 45, 31-42.

Harvey, P., & Butcher, D. (1998). Those Who Make a Difference: Developing Businesses Through Developing Individuals. Industrial and Commercial Training, 30(1), 12-15.

Hunt, S. D., Sparkman, R. D., & Wilcox, J. B. (1982). The Pretest in Survey Research: Issues and Preliminary Findings. Journal of Marketing Research, XIX (pre-1986), 269-273.

Husin, M., & Ibrahim, M. (2014). The Role of Accounting Services and Impact on Small Medium Enterprises (SMEs) Performance in Manufacturing Sector from East Coast Region of Malaysia: A Conceptual Paper. Procedia - Social and Behavioral Sciences, 115, 54 – 67.

Koh, C., & Ang, S. (2007). Contracting In IT Outsourcing: Hierarchical and Psychological Contractual Elements as Key Managerial Governance Mechanisms. In S. Rivard, & B. A. Aubert (Eds.), Information Technology Outsourcing. Armonk, NY, USA: M.E. Sharpe, Inc.

Koh, C., Ang, S., & Straub, D. (2004). IT Outsourcing Success: A Psychological Contract Perspective. Information Systems Research, 15(4), 356-373.

Lacity, M., & Willcocks, L. (1998). An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience. Management Information Systems Quarterly, 22(3), 363–408.

Lavanya, B. (2011). A Study on Individual Competencies - An Empirical Study. Asian Economic and Financial Review, 1(3), 162-172.

Lee, J., & Kim, Y. (2005). Understanding Outsourcing Partnership: A Comparison of Three Theoretical Perspectives. IEEE Transaction on Engineering Management, 52(1).

Lee, J., & Kim, Y. (1999). Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation. Journal of Management Information Systems, 15(4), 29-61.

Lee, J., & Kim, Y. (2003). Exploring a Causal Model for the Understanding of Outsourcing Partnership. 36th Hawaii International Conference on System Sciences (HICSS'03). Hawaii, USA.

Lee, J., Miranda, S., & Kim, Y. (2004). IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success. Information Systems Research, 15(2), 110-131.

Lee, J.-N., & Choi, B. (2011). Effects of Initial and Ongoing Trust in IT Outsourcing: A Bilateral Perspective. Information & Management, 48, 96–105.

Lee, J. (2001). The Impact of Knowledge Sharing, Organizational Capability, and Partnership Quality on IS Outsourcing Success. Information and Management, 38(5), 323–335.

Lee, J. (2008). Exploring the Vendor’s Process Model in Information Technology Outsourcing. Communications of the Association for Information Systems, 22, 570-590.

Liao, C., Liu, Y.-P., Lin, H.-N., & Huang, Y.-H. (2009). The Effect of Knowledge Sharing on IS Outsourcing Success. The Fifteenth Americas Conference on Information Systems (AMCIS). Paper 642. San Francisco, California: AIS Electronic Library.

Loh, L., & Venkatraman, N. (1992). Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis. Journal of Management Information Systems, 9(1), 7-24.

McFarlan, F., & Nolan, R. (1995). How to Manage an IT Outsourcing Alliance. Sloan Management Review, 36(2), 9–25.

Moon, H., & Lee, C. (2014). The Mediating Effect of Knowledge-Sharing Processes on Organizational Cultural Factors and Knowledge Management Effectiveness. Performance Improvement Quarterly, 26(4), 25-52.

Park, J. G., & Lee, J. (2014). Knowledge Sharing in Information Systems Development Projects: Explicating the Role of Dependence and Trust. International Journal of Project Management, 32, 153–165.

Pedler, M., Burgoyne, J., & Boydell, T. (2013). A Manager’s Guide to Self-Development. London: McGraw-Hill.

Qi, C., & Chau, P. Y. (2012). Relationship, Contract and IT Outsourcing Success: Evidence from Two Descriptive. Decision Support Systems, 53, 859–869.

Sabherwal, R. (1999). The Role of Trust in Managing Outsourced is Development Projects. Communications of the ACM, 42(2), 80-87.

Sekaran, U. (2003). Research Method for Business: A Skill-Building Approach (4th ed.). New York: John Wiley & Sons.

Selamat, M., & Choudrie, J. (2007). Using Meta-Abilities and Tacit Knowledge for Developing Learning Based Systems: A Case Study Approach. The Learning Organization, 14(4), 321–344.

Selamat, M., Abd. Wahab, M., & Mat Samsudin, M. (2010). Membangunkan Individu bagi Membangunkan Organisasi. Sintok: Penerbit Universiti Utara Malaysia.

Selamat, M. (2005). Developing Individuals for Developing Learning - Based Systems. Doctoral Dissertation, Brunel University, School of Information Systems, Computing and Mathematics.

Selamat, M., & Mat Samsudin, M. (2012). DICK Continuum in Organizational Learning Framework. In N. Seel (Ed.), Encyclopedia of the Sciences of Learning (pp. 981-985). Germany: Springer Reference.

Selamat, M., Abd. Wahab, M., & Mat Samsudin, M. (2007). Developing Individual Willingness to participate in Organisational Development: A Malaysian Case Study. Malaysian Management Journal, 11(1 & 2), 67-38.

Selamat, M., Abd. Wahab, M., & Mat Samsudin, M. (2008b). Developing Organizations through Developing Individuals: Malaysian Case Study. Asian Social Science, 4(1), 51-62.

Selamat, M., Choudrie, J., & Grey, S. (2008a). Applying Meta-Abilities to Outsourcing: An Individual Based. European Conference on Information Systems (ECIS) 2008.Paper 226. AIS Electronic Library (AISeL).

Smith, P. A. (2005). Knowledge Sharing and Strategic Capital: The Importance and Identification of Opinion Leaders. The Learning Organization, 12(6), 563-574.

Straub, D. W., Boudreau, M. C., & Gefen, D. (2004). Validation Guidelines for IS Positivist Research. Communications of the Association for Information Systems, 13, 380-427.

Willcocks, L., & Kern, T. (1998). IT Outsourcing as Strategic Partnering: The Case of the UK Inland Revenue. European Journal of Information Systems, 7(1), 29–45.

Zikmund, W., Babin, B., Carr, J., & Griffin, M. (2010). Business Research Methods (8 ed.). USA: Thomson South-Western Inc.