RADOMIR, L.; PLĂIAŞ, I.; NISTOR, V.-C. ALTERNATIVE MEASURES OF BANK SERVICE QUALITY: AN EXTENDED REVIEW. Studia Universitatis Babeș-Bolyai Negotia, [S. l.], v. 60, n. 2, p. 21–59, 2015. Disponível em: http://193.231.18.162/index.php/subbnegotia/article/view/5214. Acesso em: 19 nov. 2024.