RADOMIR, L., I. PLĂIAŞ, and V.-C. NISTOR. “ALTERNATIVE MEASURES OF BANK SERVICE QUALITY: AN EXTENDED REVIEW”. Studia Universitatis Babeș-Bolyai Negotia, vol. 60, no. 2, June 2015, pp. 21-59, http://193.231.18.162/index.php/subbnegotia/article/view/5214.