1.
HAFIZ N, FERDOUS ALAM ASA. APPLYING SERVQUAL MODEL TO MEASURE ONLINE CUSTOMER SATISFACTION IN PACKAGE DELIVERY SERVICES. Studia UBB Negotia [Internet]. 2016 Dec. 30 [cited 2024 Sep. 21];61(4):121-36. Available from: http://193.231.18.162/index.php/subbnegotia/article/view/5201