RADOMIR L, PLĂIAŞ I, NISTOR V-C. ALTERNATIVE MEASURES OF BANK SERVICE QUALITY: AN EXTENDED REVIEW. Studia UBB Negotia [Internet]. 2015 Jun. 30 [cited 2024 Nov. 19];60(2):21-59. Available from: http://193.231.18.162/index.php/subbnegotia/article/view/5214