THE 20 KEYS METHODOLOGY – CONTINUOUS IMPROVEMENT  FOR ORGANIZATIONAL EFFICIENCY

Aleksandar ERCEG; Predrag DOTLIĆ; Monika MIKUŠ

doi:10.2478/subboec-2018-0002

Authors

Aleksandar ERCEG Josip Juraj Strossmayer University of Osijek, Faculty of Economics in Osijek, Trg Ljudevita Gaja 7, 31000 Osijek, Croatia, Tel. +38531224426, Email: aerceg@efos.hr https://orcid.org/0000-0002-1141-1919
Predrag DOTLIĆ University Hospital Osijek, Croatia
Monika MIKUŠ Entrepreneurial Center, Croatia

DOI:

https://doi.org/10.2478/subboec-2018-0002

Keywords:

process improvement, operations management, 20 keys methodology, cost reduction, organizational efficiency

Abstract

Increased organizational efficiency should be one of the main strategic goals of every business. Ways of achieving it differ and one of the many choices is to improve business operations using available tools such as the “20 keys methodology”. This methodology is used to achieve strategic goals through the enhanced speed of learning and innovation. The aim of this paper is to look at the potential of 20 keys methodology for the improvement of company’s organizational efficiency in today’s global market. This integrated set of different tools is intended to increase the company’s efficiency and level of quality with synchronized cost reduction. 20 keys tend to eliminate various “wastes” in production processes to improve buyer’s satisfaction and motivate employees to act towards achieving company’s goals. Eventually, the methodology application should ensure a sustainable development, profitability, and integrated approach to competitiveness and long-term success of the company. The paper examines the implementation of the 20 keys methodology in Croatia and presents one case of a local production company using the methodology aiming to increase the organizational efficiency. Further research proposals are brought to confirm the potential influence of methodology on organizational efficiency.

JEL classification: D24, M29, O33

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