EMPLOYEES’ COMPETENCES IN KNOWLEDGE-INTENSIVE BUSINESS SECTOR – COMPARATIVE ANALYSIS  IN TWO CEE COUNTRIES

Joanna SAMUL; Elzbieta SKAPSKA; Dmitrij PANKOV

doi:10.2478/subboec-2019-0001

Authors

Joanna SAMUL Faculty of Engineering Management, Bialystok University of Technology, Poland, Email: j.samul@pb.edu.pl https://orcid.org/0000-0001-8544-0811
Elzbieta SKAPSKA Faculty of Engineering Management, Bialystok University of Technology, Poland https://orcid.org/0000-0003-0664-0917
Dmitrij PANKOV Belarusian State Economic University, Belarus

DOI:

https://doi.org/10.2478/subboec-2019-0001

Keywords:

competences of employees, knowledge-intensive business services, human capital

Abstract

Knowledge-Intensive Business Services (KIBS) are services that involve intensive use of high technologies, specialized skills and professional knowledge. However, there are insufficient findings on the competences of employees in the sector of KIBS. The purpose of this paper is to present the results of the research on employees’ competences in different service sectors of two CEE countries: Poland and Belarus. This study adopted a quantitative approach based on a questionnaire applied to 101 companies from Poland and 42 companies from Belarus. The comparative analysis shows quite similar findings - the most significant competencies are employee engagement, motivation and customer-focused orientation and play a crucial role in the efficiency of services in both countries.

JEL Classification: M12, M51, M54

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